Experience
My professional journey.
Senior Software Engineer @ Avoma
April 2022 - Present- Built a secure support access platform that eliminated engineering escalations for account investigations.
- Enhanced CRM integrations across Salesforce, HubSpot, Pipedrive, Copper and Outreach with a unified sync framework.
- Delivered multi-entity note sync enabling customers to map Avoma insights to multiple CRM objects.
- Re-architected the recording bot system with modular Node.js architecture, reducing test cycle time from 30 minutes to near zero and build times from 30-60 minutes to ~7 minutes.
- Improved bot performance by reducing join latency from ~30 seconds to under 10 seconds.
- Scaling to 100,000 hours of recordings per month with greater than 99.95% availability and reliability.
- Led full migration from legacy bot framework while mentoring 4+ engineers.
- Implemented Zoom RTMP streaming for real-time transcription, cutting processing time by ~30%.
Senior Software Engineer @ Middleware
August 2021 - March 2022- As a founding team member, researched feature feasibility and planned strategic roadmaps.
- Implemented core architecture and coding conventions, improving overall code quality.
Senior Software Engineer Core Team & Team Lead @ Acquire
March 2020 - August 2021- Led the Workflows automation module from design to release, becoming a core customer-facing capability.
- Mentored two junior engineers while handling architecture decisions, sprint planning, and code reviews.
- Designed caching mechanism that eliminated repeated database queries and improved system scalability.
- Identified P50 and P99 API bottlenecks using Datadog, delivering fixes that improved API performance by ~40%.
- Parallelized CI/CD build pipelines, reducing build times by ~50%.
- Introduced pull request templates and feature branching strategy, increasing collaboration efficiency.
- Launched automation testing effort with QA team, improving release reliability.
Full Stack Developer @ Genesis Artificial Intelligence Pvt. Ltd.
November 2018 - March 2020- Designed scalable scraping pipeline using RabbitMQ and Node.js to generate training data for speech-to-text model across 8-10 distributed worker machines.
- Developed full-stack chatbot for EDB Bank integrating Dialogflow with secure banking SOAP APIs.
- Created mongofire adapter enabling seamless migration from Firebase to MongoDB for air-gapped infrastructure.
- Built Python APIs for industrial water analytics platform processing sensor data for chemical industries.
- Led and mentored two junior developers on project structure, API standards, and version control.
Developer @ All Events in City
January 2016 - October 2018- Developed Hashchat, a real-time event engagement tool using Node.js, Socket.io, and AngularJS.
- Modernized Ticket Management Dashboard from jQuery to AngularJS, improving workflow KPIs and UI adoption.
- Designed and built complete Ticket Booking Flow with modular step structure, customizable fields, and embeddable widgets.